Privacy Policy

Ottis African Market UK, a trading name of Ottis African Market UK Ltd

Ottis African Market UK is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who We Are

Ottis African Market UK Ltd, trading as Ottis African Market UK, is the data controller responsible for your personal data. Our registered and trading address is 20 Cross Flatts Drive, Cross Flatts, Leeds, LS11 7HY. You can contact us about any data protection matter by email at info@ottisafricanmarket.co.uk or by telephone on 07766551846.

2. What Personal Data We Collect

We collect personal data that you provide to us directly, personal data collected automatically when you use our platforms, and personal data received from third parties such as our marketplace and payment partners. This may include:

●      Your name, delivery and billing address, email address, and telephone number.

●      Order history, including products purchased and any preferences or allergen queries you raise with us.

●      Payment information processed on our behalf by our payment providers. We do not store your full card details ourselves.

●      Technical data such as your IP address, browser type, and device information, collected through cookies and similar technologies when you visit our website. Further detail on this is set out in our separate Cookie Policy.

●      Communications you send to us, for example by email, telephone, or through a marketplace messaging system.

3. How We Use Your Personal Data

We use your personal data for the following purposes, and only where we have a lawful basis under data protection law to do so:

●      To process and fulfil your orders, including arranging delivery and handling any returns or complaints. This is necessary for the performance of our contract with you.

●      To communicate with you about your order, including confirmations, delivery updates, and responses to any queries you raise.

●      To meet our legal obligations, for example our obligations under food safety and allergen labelling law, and our obligations to keep business records for tax and accounting purposes.

●      To send you marketing communications, but only where you have given your consent, or in limited circumstances permitted by law in relation to similar products you have previously purchased from us. You can withdraw your consent to marketing at any time.

●      To improve our platforms and the products and services we offer, based on our legitimate interest in running and developing our business, balanced against your rights and interests.

●      To prevent fraud and protect the security of our platforms, based on our legitimate interest in doing so.

4. Who We Share Your Personal Data With

We do not sell your personal data. We share your personal data only where necessary, with the following categories of recipient:

●      Payment providers, to process your payment securely.

●      Delivery couriers and freight or logistics partners, to fulfil and deliver your order, including partners involved in the transport of imported goods where relevant to your order.

●      Marketplace platforms through which you may have placed your order, such as TikTok Shop, Amazon, or eBay, where they require order and delivery data to facilitate the transaction under their own terms.

●      Professional advisers, such as our accountant or legal advisers, where necessary for the proper administration of our business.

●      Regulatory or law enforcement bodies, where we are required to do so by law.

Where a third party processes personal data on our behalf, we take reasonable steps to ensure they have appropriate safeguards in place to protect your data.

5. International Transfers

Some of our suppliers and logistics partners involved in importing goods from Nigeria may process limited personal data, such as shipping and contact details necessary to fulfil your order, outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place, consistent with the requirements of the UK GDPR governing international transfers of personal data.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes it was collected for, including to satisfy any legal, accounting, or reporting requirements. As a general guide, we retain order and transaction records for the period required by United Kingdom tax law, which is currently six years from the end of the relevant accounting period. Where you have asked us not to contact you with marketing, we will keep a record of this to ensure we respect your request.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

●      The right to be informed about how we use your personal data, as set out in this policy.

●      The right of access to the personal data we hold about you.

●      The right to have inaccurate personal data corrected, or incomplete data completed.

●      The right to have your personal data erased, in certain circumstances.

●      The right to restrict our processing of your personal data, in certain circumstances.

●      The right to data portability, allowing you to obtain and reuse your data for your own purposes.

●      The right to object to our processing of your personal data, including for direct marketing.

●      Rights in relation to automated decision making and profiling, although we do not currently carry out any processing of this kind.

To exercise any of these rights, please contact us at info@ottisafricanmarket.co.uk. We will respond to your request within one month, in accordance with the UK GDPR. There is normally no charge for making a request, although we may charge a reasonable fee or decline to act on a request that is manifestly unfounded or excessive.

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office, the United Kingdom supervisory authority for data protection matters, at ico.org.uk or by telephone on 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you contact the Information Commissioner's Office, so please contact us in the first instance.

8. Cookies

Our website uses cookies and similar technologies to operate effectively and to understand how visitors use our site. Full details of the cookies we use, and how you can manage your preferences, are set out in our separate Cookie Policy.

9. Children's Data

Our products and platforms are intended for use by adults. We do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data from a child, please contact us so that we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in the law or in how we operate our business. The current version will always be available on our website. Where we make material changes, we will take reasonable steps to bring this to your attention.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@ottisafricanmarket.co.uk, by telephone on 07766551846, or by post at 20 Cross Flatts Drive, Leeds, LS11 7HY.

 

This document was last reviewed and updated in August 2026 and should be reviewed periodically to ensure it continues to reflect current data protection law and how Ottis African Market UK actually processes personal data.